Invoices are the official contractual service agreement and contain the expected services to be rendered. No verbal communications constitute as legally binding requirements nor are verbal communications to be viewed as contractual obligations. Should there be any issues with the contractual invoice all grievances should be made in writing before payment in full. Payment of invoices is the digital equivalent of a signature, acceptance and sign off of all contractor/client expectations. Incorrect information, missing information, misunderstanding of information listed on the contractual invoice is the liability for the customer. Customers should read over all information thoroughly to insure accurate information and accurate instructions have been provided to the contracted company. No services, added time, added product or other non-listed requests will be honored after payment completion or during events. New requests must be submitted in writing; approved in writing then approved in the form of payment in full. Signature of a document does not constitute as approval. Signatures are the acknowledgement of transfer of information. Signatures are not a binding contractual obligation for the rendering of services or product, payment is. No services or product shall be provided without payment in full of all outstanding contractual invoices.
All product & service requests are subject to market rates for standard or custom requests.
MARKET CHANGES:
Note that quotes hold expiration dates as food market rates can not be guaranteed. Orders that remain unbooked are subject to market fluctuations. If your order is not booked with in 48 hours of invoicing either menu changes will be made or we’ll provide a new quote. Juice and Jin, LLC, its brands and subsidiary companies are committed to the use of seasonal, organic and local produce in it’s juices, mocktails, superfoods, kombuchas, beers and ciders at all times. When certain produce items are not available, we follow the seasons**.
PRICING & PAYMENT:
Quotes are generally valid for 14 days subject to change based on the amount of advance notice given before your event. To book select package option, sign quote and complete payment process. A calendar invite will be sent once transaction is confirmed. No prices are provided verbally or over the phone. All rates are provided in writing via online sales link, booking quotes, contract or invoices.
Once confirmed the purchase order, contract and invoice will be emailed within 24 hours for custom requests. If an order is made via online sales the receipt is proof of contract and invoice. All invoices are to be paid online via provided link or from the quote instructions. Should you require other payment methods these are the secure payments we accept.
DEPOSITS:
50% down-payment will be accepted to secure your booking up to 31 days before event. Deposits secure your event date and time. Invoices without deposits or not paid in full are subject to first paid first booked.
Balances must be paid 14 business days before event. Invoices not paid 14 business days before event are subject to:
CONFIRMATION:
Confirmed means invoices are not outstanding. Payment has been made in full or deposit has been made 14 days before event.
CANCELLATION:
Cancellation Policy is Strict: 50% refund (excluding service fee) if canceled 14 or more business days from scheduled delivery or date of request. No refund otherwise.
POSTPONEMENTS:
Orders may be postponed if canceled 10 businesses days before event date for a new date and/or delivery address up to 30 days post the original event date without being subject to additional fees within 5 miles of original location. Delivery fees vary if distance of the new location is greater than 5 miles.
Orders needing to be postponed greater than 30 days less than 90 days post the original event date will be subject to a 30% fee within 5 miles of original location. Delivery fees vary if distance for new location is greater than 5 miles.
Orders needing to be postponed greater than 90 days less than 120 days post the original event date will be subject to a 50% fee within 5 miles of original location. Delivery fees vary if distance for new location is greater than 5 miles.
Order with an open bar tab needing to be postponed or canceled are honored in the taproom for up to 3 months. You or your guests may use the tab when you are present or if advance permission is provided in writing for the named third party to order from your tab.
PRIVATE TASTINGS:
Private tastings are hosted by a senior team member for up to 2 guests.
For bookings that are confirmed, a complimentary tasting is included.
Bookings that are not confirmed incur a standard $125* tasting fee which is credited on the booking invoice.
If your client or you the host want to try the seasonal recipes without any commitment simply visit our tasting room during public hours Wednesday – Sunday 4pm to 10pm. A tasting room visit is not a private tasting. Visitors order from the menu and pay as they go. Please note the tasting room only serves a limited menu based on the season. Catered events have a much wider range of menu selections.
VENUE WALKTHROUGH – SITE VISIT:
For hosts/clients requiring a site visit or venue walkthrough:
If your booking is confirmed a senior team member will schedule a date with you for the site visit no less than 7 days before the event. If your booking is not confirmed a standard $125* deposit fee is required to secure a site visit. Additional out of state fees may apply. The funds will be credited toward your booking and reflected on the invoice.
CONTAINERS:
Juice and Jin, LLC, its brands and subsidiary companies are committed to being fully eco-friendly. Juice and Jin, LLC, its brands and subsidiary companies use reusable glass jars for on-site and off-site events. Only wrapped straws are used to ensure and guarantee sanitary food contact surfaces. If your event requires china & silverware we provide for all full service, pop up bars and buffet bars. If you require disposable wares for a self service package, it is up to you to supply.
BRANDED CONTAINERS:
Business or Event logo/brands on glassware is a service we provide. White label fees apply and the service must be requested during initial inquiry. Fees for branded services are quoted at the production fee rate at time of inquiry and is subject to fee changes or rush fees if not booked within 3 days of quote date. For an accurate quote provide artwork at time of request.
CERTIFICATE OF INSURANCE:
Requests for Certificates of Insurance need to be made at time of quote request before booking completion.
If you need a COI from us please provide the sample documents with the additionally insured’s information stated.
ALCOHOL SPIRITS:
The brands of spirits for Beer, Cider, Wine & Cocktails served on taproom & our pop up bar menus are exclusively local craft brewed and distilled spirits.
DRINK NAMES AND IP:
With consideration to intellectual property, House of Juice mixes proprietary juice and smoothie recipes with our own branded names. All recipes and trademark names are the intellectual property of House of Juice. All Rights Reserved.
RECORDING:
Juice and Jin, LLC, its brands and subsidiary companies reserves the right to film, photograph and record for advertising and promotional purposes any and all activity related to its operations or catering services before, during and after an event. Instances where such recording or publishing is not desired, business NDA requirements must be stated during initial consultation before quote/contract has been finalized.
SERVICE LOCATION:
Juice and Jin, LLC, its brands and subsidiary companies services the Continental United States. Regions surround Texas and New York are not subject to additional travel fees outside of standard delivery rates. We are happy to serve you anywhere in the world including but not limited to all 50 States, Canada, Mexico and the Caribbean. For service outside of the northeast region of America, travel arrangements must be part of your general budget. We require appropriate kitchen space and 24 hour prep time before event. We handle all travel and rental arrangements.
CANCELLATION:
Cancellation Policy is Strict: 50% refund (excluding service fee) if canceled 14 or more business days from scheduled event or delivery. No refund otherwise.
See the “Postponements” section for exchange options.
Our policy is strict and will not be altered on a one on one basis due to the planning, ordering, travel, contracts and production Juice and Jin, LLC, its brands and subsidiary companies must commit to ahead of time to make your request possible. Because our services are so unique our policies can not be.